Refund policy

Non-returnable / No Refunds

Certain types of items cannot be returned, like perishable goods (such as food like our cocoa balls). Please get in touch if you have questions or concerns about your specific order.

We appreciate your interest in our organic cocoa balls for rich and flavorful hot chocolate! While we strive to provide you with the best quality products, we understand that sometimes things may not go as expected. Due to the nature of our product, we do not offer refunds or returns.

However, if you encounter any issues with your order, or if the item is defective, damaged or if you receive the wrong package, please reach out to our friendly customer support team, and we will do our best to assist you and ensure your satisfaction.

Your happiness is our top priority, and we want to ensure that you have a delightful hot chocolate experience with our cocoa balls. Thank you for your understanding!